{"content":"Vision\n------\n\nGenerate and develop unique and high-quality human capital parallel to the Vision and Mission of UPSI.\n------------------------------------------------------------------------------------------------------\n\n![](https://bsm.upsi.edu.my/wp-content/uploads/2023/08/mission-bg.jpg)\n\nMission\n-------\n\n*   Focus on customer-oriented services\n*   Focus on the quality aspect in performing human resource management practices\n*   Apply technology approaches in human resource management\n*   Being a strategic partner with Head of Responsibility Centres in managing human resource\n*   Prepare a structured and systematic training\n*   Being a reference regarding human resource affairs\n*   Being an open and a transparent organization in sharing information with client of the university, and;\n*   Ensure the human capital that is recruited by UPSI is qualified, skillful, talented and able to fulfil the University aspirations.\n\nHuman Resources Strategic Plan 2021-2025 UPSI\n---------------------------------------------\n\nClient Charter\n--------------\n\n*   Counter service for all transactions is entertained within five (5) minutes.\n*   To inform the promotion interview results to the candidate within fifteen (15) days from the date result received from the appointing authority.\n*   Ensure appropriate training is provided to enable employees to achieve Continuous Professional Development (CPD) as approved in the current year.\n*   Issue a letter of position confirmation to the staff within five (5) working days after the date of the meeting with the Vice-Chancellor / Registrar.\n*   Issues interview result letter of study leave to candidates not later than five (5) working days after the interview.\n*   To ensure The Annual Performance Evaluation Reporting System (LNPT) will be open before January 15th of each year on schedule.\n*   Ensure policies related to Human Resource Management are updated on HRD website not later than one week after approval by University.\n*   Ensure that the application for Guarantee Letter is processed within one (1) working days.\n*   To inform the contract extension results within one (1) month from the date receiving approval by appointing authority.\n*   Feedback to complainants should be made within one (1) working day to inform them that their complaints have been addressed and will be resolved.","original_url":"https://bsm.upsi.edu.my/corporate-information/","path":"/corporate-information","title":"Corporate Information - UPSI | Bahagian Sumber Manusia","page_type":"page","word_count":328,"key_claims":[],"content_summary":null,"topics":[],"author":null,"published_date":null,"price":null,"currency":"MYR","parent_profile":{"id":"98cd6c95-d88f-48f9-8a52-4e433ad877e2","slug":"bsm-upsi-edu-my","name":"Home - UPSI | Bahagian Sumber Manusia","url":"https://bsm.upsi.edu.my/"}}